Frequently Asked Questions
What size am I?
Glasses sizes vary based off of designer, lens shape, and frame material. Typically, you'll need to go larger for metal frames than you would an acetate frame. As for shape, you can usually go a bit smaller for a round frame than you would for a rectangular frame.
Generally speaking, eyewear sizes are as follows:
Narrow: Under 48mm
Average: 49mm - 53mm
Wide: Above 53mm
Still stumped? We have a talented team of opticians who are able to assist with any fit questions. If you are in Seattle, come visit us at 740 Denny Way. Otherwise, please contact us and we are happy to help you remotely.
Can I order prescription glasses online?
Yes. That said, for the most accurate results we do recommend in-person measurements by a licensed optician. If that is not possible, contact us and we are happy to help help determine the best lens design, material, coating, and/or tint for your glasses.
Do you take HSA/FSA cards?
Yes, we do, although, this option is not available through our website. Please call our office to complete your order using HSA/FSA cards.
Shipping and Returns
Shipping for online orders:
Free domestic shipping for online orders via USPS Priority Mail. Expedited shipping options are available through USPS, FedEx, or UPS at an additional cost. Please allow 1-2 business days to process your order. You will receive an email with order details and tracking info ASAP. If you do not receive an e-mail or have questions about your order contact us and we will be happy to assist.
International shipping: we do not accept international orders online. If you would like to place an international order please contact us for details.
Return policy for online orders:
All frame orders are eligible for return within 14 days of the delivery date. Frames must be returned brand new, unworn, inside the original packaging, and in resellable condition.
Custom and prescription lenses are ineligible for return or refund.
Return shipping is at your own cost with the shipping provider of your choice. We recommend using a trackable and insurable service. Please contact us to initiate a return.
Please allow up to 10 days for the refund to be credited to your account.
Questions? Call or text (206) 588-1241 or email at info@oculuseyecare.com